What should I do if a trial membership was not cancelled as agreed?

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What should I do if a trial membership was not cancelled as agreed?

I cancelled a trial shipping membership well within the trial period of 30 days. My first attempt was through an on-line chat with a customer service rep; she said that it was cancelled and would send a confirmation e-mail. No e-mail ever arrived. Then, I called them and they said that they would send the cancellation confirmation after I got off the phone. No e-mail ever arrived. Finally, I sent an e-mail to customer service explaining the situation and restated that I wanted my membership cancelled. No response. Now I have an $80 charge on my credit card. I do have proof of what the reps said.

Asked on December 10, 2010 under General Practice, Nebraska

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 11 years ago | Contributor

If you honored the terms of the agreement and cancelled in the appropriate  way within the appropriate time frame, you would not be responsible for the charges. You are only responsible  under an agreement for costs, charges, etc. in compliance with its terms. You should check the agreement very carefully, however, to see if  you actually did cancel in the proper way. For example, if it required that you cancel in writing by mail (e.g. mailing something to a certain address) and you only tried to cancel by phone and by email, then your cancellation would be ineffective. So double check all agreements, paperwork, etc. to make sure you did in fact comply with its terms, including terms of cancellation.

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 11 years ago | Contributor

If you honored the terms of the agreement and cancelled in the appropriate  way within the appropriate time frame, you would not be responsible for the charges. You are only responsible  under an agreement for costs, charges, etc. in compliance with its terms. You should check the agreement very carefully, however, to see if  you actually did cancel in the proper way. For example, if it required that you cancel in writing by mail (e.g. mailing something to a certain address) and you only tried to cancel by phone and by email, then your cancellation would be ineffective. So double check all agreements, paperwork, etc. to make sure you did in fact comply with its terms, including terms of cancellation.


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