What rights do I have as a consumer against a credit card company that is ruining my credit score and reputation over $7.90?

UPDATED: May 21, 2009

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What rights do I have as a consumer against a credit card company that is ruining my credit score and reputation over $7.90?

In January 2009, I made an on-line purchase at LL Beans. The total purchase came to $7.90. The credit card issuer Barclays Bank Delaware, never sent me an invoice by e-mail or by US mail. I recieved an alert thru my membership in a credit fraud protection account that Barclays had submitted to Experian and TransUnion that I was over 30 days late in payments. They ran the $7.90 charge up to $90.00. Barclays never contacted me about this. When I contacted them, they were rude and unresponsive to my request for help. I have disputed, but don’t expect help. How to expunge?

Asked on May 21, 2009 under Business Law, Ohio


J.V., Member, New Jersey Bar / FreeAdvice Contributing Attorney

Answered 13 years ago | Contributor

unfortunately the amount of a debt does not usually affect the way it is handled. The fact that is was for such a small amount does not change the way the company proceeds. As far as not having received notification you can obviously pursue this matter with the company asking to speak to a manager. They may be willing to help is they are all unresponsive you may have to simply pay the bill

To hire an attorney to handle this will not be cost effective and at this point prolonging the process is not helping your credit score. If you pay the bill request a paid in full letter and submit it to the credit bureaus. There is no guarantee that they make any notations but it is worth a shot

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