What are your options if a repair shop keeps your merchandise

UPDATED: Sep 30, 2022

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What are your options if a repair shop keeps your merchandise

I sent my broken gaming device to a repair shop. I paid a deposit and they said it would only take a week to fix. When I returned to the store, it was closed and the phone was disconnected. There was a phone number posted on the door but everytime I call they tell me that I can meet them to pick up my merchandise but never give me a place, time or date. Since I have paid them with my bank card, they essentially have my money and the device. Also, when I look at the reviews online, there are others complaining about being robbed too. What are my options? Are they in violation of the consumer protection act?

Asked on November 26, 2016 under Business Law, Delaware


SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 6 years ago | Contributor

They are in violation of several laws, but that won't necessarily help you if they have closed their doors--you are very likely to recover your device or money from a closed business, and you could spend a lot of time, effort, and some additional money (court costs) to end up with nothing. You may just wish to file a police report and look to press charges for theft (taking/stealing your device), which *might* put pressure on them to return it and will not cost you anything to do.

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