How best to handle a used car refund?
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How best to handle a used car refund?
We bought a used car but it turned out that it was in much worse condition than it was advertised. After some communications with dealership they agreed to give us full refund. However, the dealership wants us to sign all of the documents first and then wait for the check. The documents are: Release Of Liability, Vehicle Transfer and Reassignment form (with empty bill of sale) and Due Bill, which states that: 1. We are customers; 2. “Customer to get $… back for turning a vehicle in 3 business days”; 3. “Sold as equipped nothing promised or implied”. Is it safe to sign these documents?
Asked on March 28, 2011 under General Practice, California
Answers:
MD, Member, California Bar / FreeAdvice Contributing Attorney
Answered 13 years ago | Contributor
No do not sign. Never sign any blank documents. Never sign anything indicating they wish for you to sign something when clearly they lied about the condition of the motor vehicle. Inform them they will need to pay you your refund and you will sign a receipt indicating you received a full refund but that is all the statement should say. What they did could make them more liable for unfair and deceptive practices so you do need to stand your ground. If they still give you a hard time and refuse to turn over your money, contact the attorney general and the county or city prosecutor to file a criminal complaint.
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