The mother of a contracted client not a minor wants a refund. Should I be speaking with her or dealing directly with the contracted client?

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The mother of a contracted client not a minor wants a refund. Should I be speaking with her or dealing directly with the contracted client?

The mother who paid for the services wants money back due to her claim
that we did not do a good job. We have not heard from the bride the contract
was signed by her and the mother is placing a lot of pressure on us. Should I
discontinue speaking with her and contact the bride directly?

Asked on June 2, 2019 under Business Law, Virginia

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 2 years ago | Contributor

Yes, unless the mother has a valid power of attorney from the bride (and shows it to you--preferrably by giving you a copy for your records) whether or not she paid is irrelevant: the bride signed the contract and so is your client/customer. The mother has no legal relationship to the service you provided or your business and has no right to meddle. You should be speaking to your client, not her mother. Again, having paid is irrelevant, since she was not the one who contracted with you.


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