What can I do if I ordered blinds over 3 months ago but they delivered the wrong size and I still can’t get them to fix the problem?

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What can I do if I ordered blinds over 3 months ago but they delivered the wrong size and I still can’t get them to fix the problem?

I have been having problems with three day blinds. The reps are rude and the supervisors are worse. They tell me all excuses, meanwhile they took my money and still no blinds that fit my windows. I am a smart woman even if I am 66 years old. It doesn’t take over 3 months to make a valance that fits. Now the man told me to talk to him in voicemails because he never answers

his phone and, when he does, he talks in circles. Is there legal action for this or am I just stuck with these blinds? Plus I don’t want him to take anymore money out of my bank either.

Asked on July 16, 2016 under Business Law, Pennsylvania

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 5 years ago | Contributor

If they delivered the wrong size and will not correct the problem, they have breached the contract or agreement of sale: you can therefore sue them for breach of contract to recover the money you have paid them. If the amount at stake is less than the limit for small claims court and the office, showroom, or person(s) you dealt with are located in your county, suing in small claims, acting as your own attorney, is an excellent option. To win, you'd have to show what the agreement was; the size you ordered; and the size you received. Suing is the only way to enforce your rights; there is no agency that will do this for you.


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