If I sent in a laptop for repair under warranty but the repair shop damaged the laptop twice, can I sue?
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If I sent in a laptop for repair under warranty but the repair shop damaged the laptop twice, can I sue?
The first time they damaged it, they damaged it to the point that there was sharp plastic sticking out that actually gave me a minor cut. They repaired that after arguing for a couple days. I got it back and it’s got a new problem. The case they put on it was broken and there is an emblem sticking half way off. They want me to send it back again for them to fix it. I’ve been without my laptop for two weeks fixing their mistakes and they want it again. Can I just sue them for repair fees or the cost of the computer and for the time without my laptop from their mistake? Also, for the cut?
Asked on June 27, 2012 under General Practice, Nevada
Answers:
FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney
Answered 11 years ago | Contributor
If the laptop that you have has been sent twice to the repair shop that ended up damaging the item, you can sue the repair shop for the costs of the repair if it will not unilaterlly fix your laptop on its own. The damages would be the costs of repairing the item by a third person.
You can sue the repair company for the down time of your computer caused by it damaging it and prevail IF you can demonstrate with reasonable certainty in terms of dollars and cents your damages by way of receipts, the rental of another laptop and the like.
As for as getting compensation for the cut, unless you received mediacl attention for it and paid a doctor's bill for treatment, you are out of luck to receive any monetary compensation for that item of claimed damages.
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