Scam or Fraud?

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Scam or Fraud?

I recently applied for a tutoring institution for my teen to get some tutoring. After after a few lessons, I find that it isn’t helping him. When I went and asked for a refund, they won’t provide a refund. I can’t find anywhere on their website that says no refund allowed. When I paid for the tuition in cash, they also never told me there is no refund allowed. I talked to the front desk and they said that I can get a refund but when I talked to the manager, she denied. I also emailed them, they replied saying a refund is allowed. I don’t know what to do. Is this scamming or fraud?

Asked on July 16, 2018 under Business Law, California

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 3 years ago | Contributor

You are under a misapprehension: refunds are never required due to customer dissatisfaction, and there are only refunds if there is a policy providing for them. They don't need to tell you that there are no refunds--that is the norm or default. When there is no policy permitting refunds, there are no refunds.


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