What to do about a misleading invoice?

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What to do about a misleading invoice?

I had a service call on a new central A/C. They company corrected the issue and my wife signed the invoice after the service but no price was given. The company sent the invoice to the house 3 months later but they added the cost to the original invoice that my wife signed so it looks like she signed for the services and cost. Is this a normal practice?

Asked on September 29, 2011 under Bankruptcy Law, Pennsylvania

Answers:

FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 10 years ago | Contributor

You need to contact in person over the telephone a representative for the company that invoiced you for the new central air conditioning unit to clarify any and all questions that you may have about its invoice for materials and services. Once done, you follow up with that conversation with a written letter to that person confirming the conversation that you had keeping a copy of it for future reference.

It is not proper business practices for a company to place a charge on an invoice after the fact where the customer had signed an invoice without any dollar amount stated.

If the amount stated on the invoice is the amount quoted you before the work on your home was started, then you should pay the invoice. If not, then you have a basis to question it.

Good luck.

 


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