What to do if my car was involved in an accident 5 months ago but my insurance company has not given me any information on the status of the claim?

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What to do if my car was involved in an accident 5 months ago but my insurance company has not given me any information on the status of the claim?

My car was a complete loss and the insurance company has not given me any information on the status of my claim, or the finance company with who I had gap insurance. They are telling me to continue paying the insurance for a car I have not driven or will be able to ever drive again

Asked on August 24, 2011 California

Answers:

FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 10 years ago | Contributor

If your vehicle was in an accident five months ago, was deemed a total loss, and you have insurance for it but have not been advised by your claims representative as to the status of your claim for many months, you need to immediately call the adjuster assigned to your claim to get an updated status as to it.

If you cannot get the information you want from this person, you need to speak with his or her immediate supervisor and follow up with a written letter keeping a copy for future reference.

It makes no sense for you to be paying insurance for a car that is deemed a total loss.

Another option for you is to call California's Department of Insurance in Sacramento, California and lodge a written complaint against your insurance carrier about how you have been treated if you are not getting answers to your questions in a satisfactory manner. This agency is in charge of overseeing and regulating the insurance industry in this state and is in existence to assist people like you.

Good luck.


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