If my wireless provider is unable to provide coverage in my home area should i be liable for early termination fees?

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If my wireless provider is unable to provide coverage in my home area should i be liable for early termination fees?

I am trying to swap to another provider due to the lack of cell coverage in my area but they refuse to let me off without a $375 fee for each phone line even though I don’t get coverage in my area. I have always paid my bill and will pay my last bill when I cancel, I just don’t want to pay the extra fees when they failed to provide the service. I just want to know if I’m liable for the extra fees before I continue to discuss the contract with them.

Asked on May 2, 2012 under General Practice, Louisiana

Answers:

FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 10 years ago | Contributor

When you signed up for telephone service in the area that you reside it was presumed that you would be able to get coverage for this home area. If you were unable to get coverage for this home area, why would you want to be with that telephone provider?

Since you cannot get coverage in the home area where you reside then you should not be responsible for early termination fees with your provider. Your provider failed to live up to its terms of the contract and as such, you should not be held responsible for early termination under the law.


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