If I sent my laptop for repair tothe manufacturer and they lost it, what should I do?

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If I sent my laptop for repair tothe manufacturer and they lost it, what should I do?

I recently sent my laptop for repair. Today, I got a call from them saying that they have lost my laptop. It had very important data, which was essential. Can I know what kind of legal options are available to me? I have a tracking number that proves that my laptop has reached their facility.

Asked on December 28, 2011 under General Practice, New York

Answers:

MD, Member, California Bar / FreeAdvice Contributing Attorney

Answered 10 years ago | Contributor

They are required to replace your laptop. This is why it is essential to back up your laptop or computer with an external hard drive, so in case anything happens to your computer, you have the option to fix it without losing the material on the laptop initially. At this point, try to work with them in replacing the laptop or paying you sufficient sums to obtain a new laptop. If you used your credit card to purchase the repair services and already pre-paid for those services, you may be able to simply file the matter with your credit card company. If this is a manufacturer, you may need to contact the district or higher manager to get your money. If you make a big deal, odds are they just may find your laptop. Also, if you sent this by mail and it was insured, you might be able to place a claim with the post office.


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