What to do if I sent in an item for warranty repair work and they sent me back the wrong item?

What to do if I sent in an item for warranty repair work and they sent me back the wrong item?

The item I received is not what I sent them in terms of value and I was wondering if legally I could keep it? Am I legally responsible to have to return the item after I already let them know of their mistake?

Asked on February 17, 2012 under General Practice, Washington

Answers:

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