How to get an auto dealer to honor a warranty claim?
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How to get an auto dealer to honor a warranty claim?
I purchased a convertible 8 months ago. Since I am a truck driver, the car stays at my son’s house. His wife washes it, details the inside and takes it to the dealership when it needs to be serviced. Last month, she was going to detail the inside for me. She attempted to put the top down for easier access but the top started to make a popping noise. Before she could stop the top from going down, the rear glass shattered. She took the car back to the dealership (for the bumper-to-bumper warranty). However, they informed me that they will not replace it because they don’t believe that it broke in that manner. Do I have any other options?
Asked on November 3, 2012 under General Practice, Tennessee
Answers:
FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney
Answered 11 years ago | Contributor
I suggest that you write the dealership a letter referencing the warranty and the damage to the car where the damage is covered under the warranty. Demand that the dealership honor the warranty and repair the damage by a certain date or you will take the dealership to small claims court. Keep a copy of the letter for future use and need. If the due date for performance comes and goes, your legal recourse seems to be small claims court.
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