How to get back my money from an on-line business?

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How to get back my money from an on-line business?

I made a purchase on-line about a year ago and never received my order. So I finally got a hold of the company a couple weeks ago who said they would refund my money. Then I couldn’t get a hold of them at all so I sent a few nasty emails. Today they finally got back to me and now te guy said he will not give my money back because of the emails. Is that legal and what can I do legally to get my money back?

Asked on December 2, 2011 under General Practice, Texas

Answers:

MD, Member, California Bar / FreeAdvice Contributing Attorney

Answered 10 years ago | Contributor

No that is not legal. However, you should not have waited so long to begin inquiring about the location of the product you purchased. If you purchased with a credit card, show the credit card company all of your emails by first creating a dispute. This is another reason you need to consider using credit cards when making such transactions. Many credit card companies now truly investigate not just fraudulent activity but activity that has created problems for the consumer, including lost, stolen or damaged items. If you purchased with your bank card, go to the bank and try to see if they can reverse this fee. If the bank can reverse it, close this account after the money hits your account and do not open one at that bank for a while. Nasty emails are inappropriate but they do not disqualify what is duly owed you. Consider filing a complaint with the Federal Trade Commission and also consider filing one with the agencies which can regulate this business or do regulate this business.


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