What to doif I had purchased a electronic equipment today from a store and was then pressured into buying a 1 year warranty to accompany that product?
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What to doif I had purchased a electronic equipment today from a store and was then pressured into buying a 1 year warranty to accompany that product?
When I got home I however noticed that it states clearly on the box “1 year limited warranty included”; I was never informed of this at the store. The return policy states all items that are unopened may be returned within 30 days of purchase. If not granted a full refund would this violate consumer protection law based on the circumstances of withholding information from a consumer in hopes of said consumer to purchase a product. I was withheld information that the item I wished to purchase had already included the item they were trying to sell me.
Asked on December 11, 2012 under General Practice, Connecticut
Answers:
SJZ, Member, New York Bar / FreeAdvice Contributing Attorney
Answered 11 years ago | Contributor
It is not clear that this would be consumer fraud for two reasons:
1) You write that the warranty indicated on the box was a "limited" warranty; if the warranty you purchased is more expansive or generous or provides better protection, then it is not the same product; and since it offers some advantages, there would be nothing improper about suggesting you buy it.
2) Fraud requires a knowing misrepresentation; if the clerk or sales assistant you dealt with did not actually know there was a limited warranty included on that specific product, then he/she likely did not commit fraud.
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