How do I get money back for services not rendered?

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How do I get money back for services not rendered?

I booked a horseback riding session through a booking agent. The agent gave me the horse trainer’s phone number who took my payment over the phone. I had to cancel the session and the trainer said I could reschedule. When I called to do so the trainer told me that she does not give refunds but she’ll let me know whenever she can get around to my session. Now she is not answering her phone or returning my messages. This was over 3 months ago. Is there anyway for me to get my money back? I didn’t sign anything and was not informed of the no return policy.

Asked on May 4, 2012 under Business Law, California

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 9 years ago | Contributor

Unfortunately, there probably is no way to get your money back because you cancelled the session. If the trainer had canceled, then you'd be entitled to your money back, because she would have breached the agreement; however, the law does not require a business or service provider to return money if the client cancelled the service or session, since that case, it is the client who breached. There is no requirement for the business or service provider to specifically state that there are no refunds in this case. It's bad business to not refund, or at least reschedule, but it is legal.


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