Can my company legally charge me for customer survey scores?
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Can my company legally charge me for customer survey scores?
My employer charges $30 per survey received (even the good ones) until my overall score is equal or above “the zone” score. We are straight commission sales, or minimum wage when we have a bad month. I had one, and they still took $120 for the 4 surveys I received that month, and deduct on most months. One survey can kill your score.
Asked on August 6, 2012 under Employment Labor Law, Florida
Answers:
David Santino
Answered 11 years ago | Contributor
In Massachusetts, this may run afoul of the Wage Act. The Massachusetts Supreme Judicial Court recently ruled that employers may not deduct from employee wages to compensate themselves for damage to company property. The Court said this practice went against the Wage Act because (1) the deductions constituted "special contracts" purporting to limit employees' rights to wages and (2) they were not for "clear and established debts" owed by the employee to the employer. Whether a Massachusetts court would say the same here may depend on the extent of the whole situation.
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