Can company charge for services that were never performed?

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Can company charge for services that were never performed?

Last year when I bought my house, it came with an alarm system installed but we needed an alarm company to come activate it. We paid for the activation fee and (a couple weeks) later found out that we needed a land line in order for the alarm to reach the company to call for help if necessary. We told them that we were not aware of the required land line and do not expect to get a land line since no one needs it. Month after month they continued to bill us and I refused to pay since there was no service provided for my house. Is this legal? To charge me for service they have not provided?

Asked on July 30, 2012 under Business Law, California

Answers:

FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 9 years ago | Contributor

Unless you have a written agreement signed and dated by your wiht respect to the alarm system services that you are being billed for on a monthly basis, you have no legal obligation to pay for such.

I would write the owner of the company that is billing you a note stating your position and demand that there be no future bills sent you. Keep a copy of the letter for future records and need.


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