Can a cell phone company continue to bill me for cell service if Itried to cancel 2 months ago?

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Can a cell phone company continue to bill me for cell service if Itried to cancel 2 months ago?

Told contract expired, so we called and asked for it to be cancelled when it ran out. Company said they couldn’t cancel it because we had an outstanding balance. Now we are paying $50 a month for services we aren’t getting because they refuse to cancel the account until its paid.

Asked on January 11, 2012 under Bankruptcy Law, New York

Answers:

FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 9 years ago | Contributor

Yes, your cellular phone provider can continue to bill you for continued service even though you cancelled, or at least tried to cancel the service several months ago. That does not mean that its practice is legal.

In your situation, I would write the cell phone company's representative about the problem you are having and the desire to have cancelled the service a long time ago. Keep a copy of the letter for future need and reference.

You might want to lodge a complaint with the Federal Communications Commission (FCC) that oversees cellular phone companies about the situation you are in. From what you have written, your cell phone provider may be engaging in improper practices by refusing to cancel your service at the end of the contract and to continue bill you for it. I suggest that you may also wish to consult with an attorney who practices consumer law.


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