What to do if an auto repair was done without proper consent?

UPDATED: Mar 8, 2012

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What to do if an auto repair was done without proper consent?

I had auto repair done at a repair shop. The repair shop told me it would partially be covered under warranty. I then gave then orally over the telephone gave them permission to fix my vehicle. After the vehicle was fixed they said it was not covered under warranty, and hit me for the entire bill. i would not have got this issue fixed if I would not have been told its under warranty. The repair shop returned me my vehicle but they are still expecting payment. Am I liable legally for any payment since i have my vehicle back and did not provide written consent?

Asked on March 8, 2012 under General Practice, Washington


MD, Member, California Bar / FreeAdvice Contributing Attorney

Answered 10 years ago | Contributor

The problem is you did not inquire or ask for something in writing indicating what the issues were that needed to be remedied and what would be under warranty and what would not. You gave verbal permission and therefore, you alleviated the mechanic's office of any liability back to you for illegal repair. At this point, I would try to work out a payment plan with the auto mechanic. The mechanic was right by returning the car to you but it actually didn't have to do that and may wind up placing a lien on your car if you do not pay.

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