Allstate Ignored Claim – Must Pay $16M In Damages

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Written by Jeffrey Johnson
Insurance Lawyer Jeffrey Johnson

UPDATED: Dec 16, 2019

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A Missouri Appellate Court judge found that the Allstate Insurance Company acted in bad faith when it ignored a policyholder’s car accident claim for six months, then tried to make excuses for why it hadn’t acted sooner. The trial court judge, the jury and the appellate judge didn’t buy it and now Allstate is on the hook for $16 million, most of that representing punitive damages.

Good hands?

Allstate’s slogan, “You’re in good hands,” didn’t meet its mark in this case. In fact, those hands were nowhere to be found for over six months. In March of 2000, a drunk driver in a truck hit a couple in a compact car head on. The couple had to be cut out of the car and airlifted to a hospital. They survived, but not without racking up medical bills for several hundred thousand dollars.

The truck driver only had $50,000 in insurance and the couple agreed to accept that amount, even though their medical expenses were significantly higher. However, that never happened. Allstate ignored the truck driver’s claim submission for six months. The couple then sued the truck driver and the parties settled for $5 million. But, where was this money going to come from?

Suing Allstate

The couple agreed not to collect the $5 million from the truck driver in exchange for his relinquishment of rights to sue Allstate for bad faith insurance practices. The driver agreed and a trial court awarded the couple $16 million – over $10 million of that representing punitive damages. Allstate claimed that it lost the original paperwork and did not obtain the necessary medical records to resolve the claim, but nobody bought it and an appellate panel upheld the verdict. According to Appellate Court Judge Paul Spinden:

Allstate’s failure to recognize the severity of the couple’s injuries and the probability that the claim would far exceed the truck driver’s policy limits; its failure to investigate the claim and respond to the demand in accordance with insurance industry standards and its own good faith claim handling manual; and its failure to advise him of the demand, his likely exposure for an excess judgment, and his right to retain counsel, are all circumstances supporting a reasonable inference that Allstate’s refusal to settle was in bad faith.

If your insurance company has acted in bad faith, consider contacting an attorney whose practice focuses in this area of the law. They understand how insurance companies operate. 

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