Travelers Insurance

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Written by:

Jeffrey Johnson

Insurance Lawyer

Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Written by Jeffrey Johnson

Insurance Lawyer

Reviewed by:

Mary Martin

Published Legal Expert

Mary Martin has been a legal writer and editor for over 20 years, responsible for ensuring that content is straightforward, correct, and helpful for the consumer. In addition, she worked on writing monthly newsletter columns for media, lawyers, and consumers. Ms. Martin also has experience with internal staff and HR operations. Mary was employed for almost 30 years by the nationwide legal publi...

Full Bio →
Reviewed by Mary Martin

Published Legal Expert

UPDATED: Aug 20, 2020

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Company Details
Address: 485 Lexington Avenue
City: New York
State: NY
ZIP Code: 10017
Phone Number: 1-917-778-6000
AM Best Rating: A
URL where was collected the AM Best Rating: https://www.travelers.com/about-us/financial-strength.aspx
Lines of Insurance: auto, home
States Licensed To Sell Insurance In: AL, AZ, AR, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, IA, KS, KY, ME, MD, MA, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, WI
Type of Insurance Company: Mutual
Parent Company: The Travelers Companies
Top executive Contact: Jay Fishman
Title of Top executive: Chairman/CEO
Ticker Symbol: TRV (NYSE)
Assets & Premiums: Total Assets: $105 billionShareholders' equity: $25 billionTotal Revenue: $26 billion
Insurance subsidiaries:
  1. Travelers Indemnity Co
  2. Fidelity & Guaranty Insurance Co
  3. Standard Fire Insurance Co
  4. Travelers Casualty and Surety Company
  5. Discover Re Managers, Inc
  6. St. Paul Protective Insurance Co
4.07 (1,731 reviews)

Company Overview:


Company History: Founded 1864, Travelers was the first company in the U.S. to insure against accidents. The company covered the 1969 Apollo mission and was the first company with a Consumer Information office with a free telephone number for questions. The company now has over 30,000 employees internationally.
Principle Sales Methods: Independent agents, brokers, and internet.

Auto Business: Traveler car insurance policy covers: bodily injury liability, property damage liability, injuries caused by uninsured/underinsured motorists, medical payments, comprehensive damage, and collisions with other vehicles and objects. Types of auto insurance coverage Travelers offers include: liability coverage, collision coverage, comprehensive coverage, medical payments, uninsured/underinsured motorists, and no fault insurance.Discounts Travelers offers includ: safe driver advantage, multi-car advantage, accident forgiveness, hybrid auto discount, multi-policy discount, new car discount, home ownership discount, paid-in-full discount,buying early advantage, good student discount, driver training discount, and student away at school discount. Travelers coverage offerings vary in different states.
Homeowners Business: Travelers homeowners insurance policies include: cost to rebuild, personal property, loss of use, liability, optional home coverages. Discounts include: multi-policy discount, home buyer discount, loss-free discount, protective device discount, and green home discount.

Special Business: Travelers insurance offers multiple lines of insurance for businesses and wedding/special event insurance.

Reviews
for Travelers Companies, Inc.

4.07 (1,731 reviews)
2.5
August 12, 2024

Joe Schmoo

Travelers Companies, Inc. review

Intellidrive app is a scam in my opinion. Sometimes it did not record my travel. I live in a hilly area and have to press the gas to go up a mountain and I get charged an \"event\" for \"hard acceleration\" while never exceeding the speed limit. If you drive at certain times you get an \"event.\" When I called to find out what time to drive, no one had the answer. One girl told me between 1 and 3 pm are the best times to not get an event. It is ...
Intellidrive app is a scam in my opinion. Sometimes it did not record my travel. I live in a hilly area and have to press the gas to go up a mountain and I get charged an \"event\" for \"hard acceleration\" while never exceeding the speed limit. If you drive at certain times you get an \"event.\" When I called to find out what time to drive, no one had the answer. One girl told me between 1 and 3 pm are the best times to not get an event. It is supposed to be a tool to help you drive safer, but no one knows the specifics of how it works. Being retired, I can drive whenever they deem the safest and yet they have no answers. All these events lower the chances of you getting a 30 percent discount on your next year\'s policy. And if you don\'t put 500 miles on in 90 days nothing counts. I guess I\'ll just drive around in circles and stay away from hills between 1 and 3pm until I hit 500 miles.
Read More
4
January 8, 2021

Leopard

Fast reply

They have good customer service fast and quick they reimburse me quick they come to the site quick they nice and friendly and reply email quick and fast
1
December 15, 2020

franbrown11

HORRIBLE

BY FAR THE WORST COMPANY I HAVE EVER WORKED WITH. I was yelled at and hung up on by our agent. I was told to stop asking questions because it was making things take longer. I was told I was being argumentative instead of anyone actually listening to my questions. I was hung up on for asking to speak to a supervisor. I was given different information every single time I spoke with someone. As someone who has been in customer service for over 14 ye...
BY FAR THE WORST COMPANY I HAVE EVER WORKED WITH. I was yelled at and hung up on by our agent. I was told to stop asking questions because it was making things take longer. I was told I was being argumentative instead of anyone actually listening to my questions. I was hung up on for asking to speak to a supervisor. I was given different information every single time I spoke with someone. As someone who has been in customer service for over 14 years, I have never seen customer treated as poorly as I was throughout this experience. Nasty, mean people that could care less about their customers. The first thing the tow company and the auto body shop asked was if I was ok after my accident. Travelers never asked anything like that. Instead, they blamed and shamed me.
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4
October 17, 2020

biskutt

Increasing price for no obvious reason

I never had any problems with the coverage, but the price kept going up and up even as my car got older, and I had no tickets or accidents. I changed companies and got the same coverage for a lot less.
4
October 14, 2020

CarterKing2020

Bill

Great company, always there when you need them. I just don't like that sometimes your bill goes up when you have a wreck.
5
October 14, 2020

BW2345

Affordable, easy to manage, and great customer service

Travelers makes managing insurance products easily. With an easy to use mobile app, friendly customer service, and affordable auto insurance, I would highly recommend them for all your insurance needs.
5
October 10, 2020

Rustysgirl

Fast service

Had a broken windshield from a truck throwing up a rock on the interstate; they responded and sent someone immediately with no hassle
5
October 9, 2020

Christinewashere

Best option

Great company! I am lucky to have found this company. They have been doing good job and helping me with my insurance. Keep it up!
5
October 9, 2020

SPR5036

Good Car Claim

Had an automobile claim two months ago. The service agent was helpful on getting a windshield replaced fast.
5
October 8, 2020

GQ

Great Value

Travelers has been a great company. Great customer service and fair prices. I like that I can bundle my homeowners, auto and umbrella policies to get a discount.
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