Madison National Life
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Written by
Jeffrey Johnson
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UPDATED: Oct 12, 2021
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Direct Premium: $188.098 millionTotal Assets: $696.129 million
Company Overview:
Company History: Madison National Life Insurance Company was founded in 1961. Since then it has expanded to offer insurance in 49 states, Washington D.C, Guam, American Samoa, and the Virgin Islands. The company is also has a license to reinsure in New York and has over $11.3 billion of life insurance in force. Still, the company has remained relatively small in size with fewer than 100 employees.
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Principle Sales Methods: General agents, third party administrators, credit unions and U.S. Government entities.
Life Annuity Business: Madison National sells Group Term Life, Long-term Disability and Major Medical insurance, plus Credit Life plans. Direct premium from all life insurance is $21.4 million.
Health Business: Madison National sells Major Medical, Disability, and Military and Civilian Government Employee Health plans. Direct premium from group disability is $48.8 million. Total Net Premiums earned for accident and health insurance is $107.422 million.
Special Business: Madison National sells Military and Civilian Government Employee Life, Health and Annuity plans.
This company will not cancel you regardless of your health. They can’t single me out for a rate increase. Once I was in the plan, the small rate increases are for everyone. not just mem even if I get sick… Different than most companies out there.
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If you have fibromyalgia and file a claim for ltd be ready for a fight!!! They tell you that it is not truly a condition and tell you it is all in your head. Last time I checked they are not doctors and I have years of medical documentation backing me up. The worst company I have ever dealt with!!!
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I have a LTD policy from Madison through my former employer. I would not encourage anyone to by any product from this company. They have canceled my LTD benefits. I have “Lupus” and this company refuses to pay. I have appealed and filed suit and still have no resolution. Even though I am determined as disabled by “Social security” they say they know better and are wiser. This company is out to screw anyone who tries to collect on any coverage that you would believe is in place to protect for your future. Avoid this company at any price if you have a choice. Unfortunately my former employer left me with this worthless policy.
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IIn took this policy out with Standard Life in 1991. My agent failed to notice that my DOB made me 4 years old. Madison Life refused to correct for over six (6) years!!!! Furthermore, they refused to change my beneficiary and my husband had been deceased for more than five (5) before it was changed. They refused to correct the waiver of premium that should have been given when I became disabled. Two months ago, I asked for a loan on the cash value. The person who I asked for it today said I never requested and actually admitted by discussing the waiver of premium that she was the one I spoke with. She was very hateful and rude because it was the end of their work day. They put all phones on hold 30 minutes before the day ended!!!!
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When I was planning to retire my employer let me know that I was eligible for longterm care insurance through Madison National Life. They sent me information and a quote. I spoke several times to an agent. I told them that I was interested they told be they were waiting for the State office of the Insurance Commissioner to approve their latest application for re-certification and it may take a couple of months. That was over a year ago. I have called and e mailed many times but I have not heard from them. If this is an indication of there service stay away from them
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I have felt that I was being ripped off.
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If you have a disability policy they will sue you for all payments you received. They are misrepresent the policies they are selling and are deceiving. Even if you made policy premiums and you were entitled to LTD payments it is difficult to collect. After two years of receiving LTD benefits they want you to repay your benefits to them. They have no morals and prey on the poor and disabled. They are not to be trusted. Do not take out any policies with Madison national life.
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Despite qualifying for disability they refuse to honor my benefits and then demand I pay them. This is headed to court. According to their website "We believe life should be spent living it to the fullest not spent worrying about it." Their motto Strength. Vision. Stability. must refer to their financial plan and has nothing to do with providing health comfort or life. It’s all about the bottom line.
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We tried canceling this policy with them in the time you’re supoosed to to get refunded the full amount back. They kept losing our papers and now are saying they’re not refunding anything They’re scum Beware and do not trust them
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Approved for LTD benefits from Social Security. But Madison National refuses to pay. Have been fighting them over a year. The only way they will pay seems to be if you sue them. I highly recommend taking them to court and don’t waste your time with appeals. Avoid doing business with this company at all costs.
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very hard to deal with. they will go to any lengths to not pay a claim. their customer service is beyond rude I dropped them like a hot potato
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This company does not respect its claimants or the professional recommendations of physicians. They are rude and insulting on the telephone. They are deceitful in their business practices. They do not intend to pay legitimate claims to anyone. RUN, don’t walk, to another company for coverage
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The Sheboygan Area School District contracts with Madison National Life for its disability insurance. All employees must contribute to this company. Madison National Life provides poor customer service to employees in the school district. Although Madison National Life receives significant premiums from the district each month, its representatives spend substantial time to recoup money they have to pay out, despite the premiums the district pays to them. I would counsel others not to contract with Madison National Life.
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They do everything they can to not pay LTD
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They finally did pay, but only after I qualified for Social Security disability. They are constantly phoning me asking when my doctors’ appointments are and sending me forms for medical records access. I had open heart surgery and am permanently disabled the government knows it, my doctors know it and have told this company but that is not good enough. They are rude and threatening and have contacted my former employer several times to see if I’ve gone back to work as if I should have. I have referred them to the state insurance commission and inquired about harassment through the State Attourney’s office. Don’t expect much, but maybe they’ll leave me alone if I get their attention. Poor company, stay away if you can. My policy was disability through my employer.
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My wife has fought cancer and extensive radiation damage to internal organs from treatment. She was an elementary school teacher for 25 years. She was known for not only being a superior teacher but for continuing to work despite her severe health issues. After just a few months on disability she is harassed monthly for updated information and threatened by mail, email and phone. These people are SCUM.
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Tens of thousands of dollars are missing from my annuity. They are uncooperative and a lawyer is needed for this mess.
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This company will do ANYTHING to not have to pay a claim. They have you jump through a million hoops if you make a claim, hoping you’ll give up. They do collect your premiums very well, though. Representative lied to me several times, “Check is in the mail. Oh, the check must be lost. We don’t control the post office. We can’t issue another check for another ten days because we have to wait that long to put a stop on it. Then we have to issue you another check and you’ll have to wait to receive it in the mail.”
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Madison National Life is an awful company. If you are thinking of getting long-term disability insurance for yourself or for the employees in your company, please, please, please run away fast from this company. I had a long-term disability policy with another company and they treated me fairly for the five years that I dealt with them. I have a total disability with Social Security. But just a few months after taking over my case, Madison National Life “reviewed” my file and unilaterally decided that I was not disabled and could return to work. This is even though every report in my file states that I have a total disability. They have cancelled my policy and state that they no longer have to pay me. I am planning on reporting them to the Better Business Bureau. They are really that bad.
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Buyer beware unscrupulous company
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I have a life insurance policy with Madison National Life as an individual policy. The company has no online access so you are always in the dark about your policy. I also ‘invested’ in the company’s annuity funds. There is no way to know what your money is doing or what the current balance is. This company is so far behind the times when it comes to online access and control of your own money. Do not start a policy with this company.
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If you are thinking about taking out a policy with this company for disability don’t waste your money I have been fighting them for over 3 months on short term disability I had no use of my right arm and I am a truck driver but they send it out for independent reviews with their doctors and of course their doctor side with them and say you’re able to work beware of this company
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The individual handling our claim is extremely rude, insensitive and unprofessional. He should be in a different li
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Appeal any bad decisions. They lost to us on appeal and still trying to get out of paying. Terrible to work with.
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Buyer beware
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Once my agent explained benefits, I understood how to use it, It does everything it says. and the cash benefits has helped pay bills
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They are horrible. They treat you horribly and could be dying and they would ask, Do the Doctors have a timeline when they think you are going to die Or I know the physician that you are seeing is the top expert in the United States, but our physician and I, believe that you really could go back to work with accommodations, like, having them bring chemo to you, and you can use that as your break They are the anti christ
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Denie , denie, denie………they prolong and prolong and ALWAYS come back with DENIED… Horrible company
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Do not waste your time appealing and then appealing again……take them to court and sue this horrible company
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Their long term disability insurance is a scam, when the sign up employers I now believe they have no intentions to pay out any of the claims for those they insure. School districts use this company primarily due to low cost and meets a requirement, which means much needed funds are being wasted. Write letter to your Congress as well as the Insurance Commission frequently
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I got hustled into a whole life annuity Roth IRA for my wife and I, person used high pressure sales tactics, offering free tax prep to get you into the door. This swindler is offering this annuity stating it will out perform the military’s TSP. This is simply not true, between admin costs, actual performance, and actually seeing your money grow, TSP is hands down the best option. Luckily for me I wised up and was only out less than 2K. The guy also is talking service members out of their term policy’s they get for an extremely low rate while in service, stating that Madison’s whole life annuity will make you worth 400K while you are alive if you are a service member or any consumer please stay away from this company and it’s products.
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They will give you the run a round and continue to ask for additional information and final tell you that you are not covered. They are horrible Do not use them
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This company is horrible Beware of them, if your employer tells you this is their provider. I will be writing my congress person, reporting them to the credit bureau, and continue to fight them in court if I am denied again.
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Have an ongoing long term disability claim. First they denied the claim flat out. We fought them for a year and won on appeal. They paid back pay for a year and then paid for 1 year. Then they claimed I had medical conditions that I did not have, and they said my actual condition was not my issue. So they stopped paying. Submitted a mountain of medical documents to support my case. They took 4 months longer than agreed upon to review my records and then admitted they made a mistake with the medical. But still denied the claim saying I could work from home Now starting 2nd appeal and will follow up with a breach of contract lawsuit if this does not work.
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DO NOT go with Madison National Life Insurance. They are horrible I was making progress on my cancer treatments and they dropped me without any notice. This sent me into the psychiatric ward as I was expecting to have LTD for 6 more months. Their appeal process was slow and intrusive. They have no customer service and do not care about you as a person. They will do everything not to pay. I am in the process of seeking an attorney. After reading other reviews, their process seems common as they are terrible to work with. Find a company that has good reviews.
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After 2 long years, having to sue this company for long term disability coverage. Their doctors, whom I have never seen, nor talked to by phone, in person, or otherwise, seem to know more about my health than all my doctors and medical professionals. I have not heard of one situation with long term disability that they have actually approved.
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Do not buy a policy with Madision National Life Insurance. They do not care about their clients and are not compassionate or caring. At a time when I needed my LTD, they dropped me mid-cancer treatments. They told me there was nothing to do but appeal it. Five months later they finally gave me an answer and declined my appeal My doctor said he wanted my LTD extended another 6 months because the stress they put me through and my immune system in now compromised. I was also diagnosed with Lyme’s and an infection at the time they dropped me. They are HORRIBLE to work with Instead of listening to my doctor and therapist, they hire some random doctor to review your case who knows NOTHING about you. UNBELIEVABLE How does this company keep operating with their poor service By not paying you your deserved money from your policy. You are better off with no LTD policy than going with Madison National Life Insurance.
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If they denied your claim you need to appeal. Twice we have had to go through the appeal process and we wine both times. Madison National is willing to commit fraud to avoid paying claims.
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Im insured with Madison Life Insurance thru my job, and Im so disappointed in this company. Their customer service agents are very professional, and polite, but their just there to answer numerous calls about your claim and eventually give you bad news, that if you file for short term disability thru your job, its denied. Ive worked at my job since 1999, and Ive been denied twice within this year thru this company for small claims disability. My daughter is type 1 diabetic,she became very ill with DKA due to an infection and was hospitalized three times, this year within 6 months which put me in a depressed state. I couldnt eat, sleep and work, I had to take a leave of absence being that I work with autistic students because my medical doctor and therapist stated that Im Clinically Depressed, I needed time off from work, taking meds and traveling to and from therapists is not cheap Long story short, thanks to this company denying my claim, twice, I live with my sister, because I had to move from my apartment.
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HORRIBLE company How do I qualify for Social Security Disability through the government yet I do not qualify for LTD with a company I pay a policy for As my lawyer shared with me, Madison National Life hires doctors to deny claims…that is how they make their money as they do not pay out. My attorney described these doctors that review the claims as prostitutes which I believe. They work for Madison National Life and support Madison National Life unscrupulously. Tell me how does a person diagnosed with cancer two times and mental health issues from the cancer get denied Their doctors spoke to my doctor and put words in his mouth. Their doctors also told my doctor that my cancer and mental health have nothing to do with each other. What What type of doctors are these It is typical for cancer patients to have PTSD, depression and anxiety. I am not a doctor but the research reveals this truth. DO NOT BUY INSURANCE THROUGH MADISION NATIONAL LIFE MY DOCTOR ACTUALLY DROPPED HIS POLICY DUE TO HOW THEY TREATED ME He understands they do not pay out and it’s a waste of money. All I can say is…unbelievable. At a time when we need insurance to work for us…they deny us. This company, its employees and its prostitute doctors should be imprisoned for life. Their denials are killing people. Thank you, Madison Life Thanks for nothing I would think you would read your comments as nobody is happy with you. Congrats on your 1 star rating
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worse insurance company ever
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I have paid in to Long and short term disability for ten years through my employment, in case anything were to happen to me, so that my family wouldnt have such a burden. I even paid above and beyond for the better package coverage. In 2016 I was put on leave by my doctors at Mayo, and have been out since, without a paycheck. I filed for both short and long term disability, and was denied immediately. Not only that, I was treated absolutely horrible by the employees working on my case. The only reason this company is still in business is because no one has taken these complaints seriously and its about time they do. There needs to be an internal investigation done immediately on percentages that actually make it through, who are in serious need of the benefit they PAID for.
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Worse insurance every. I would not recommend this insurance to anyone. They do not pay out but do take your money. Its a scam insurance company.
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Don’t do it. Run They are liars and the truth ain’t in them. Long term disability insurance is a joke. I’m a over the road truck driver that had a seizure. Never had one before. I’m out of work for a year if I don’t have another one.I was driving as a team with my husband. It’s been 3 months and I had a 600.00 a week policy. They only want to pay me 25.00a week. I haven’t even seen 25.00.Which is bs to start with. Now my husband had to change jobs because he can’t make ends meet by himself. Yes I will see them in court. I have obviously nothing better to do than fight these devils.
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