Liberty Mutual Insurance

UPDATED: Aug 20, 2020Fact Checked

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Written by Jeffrey Johnson
Insurance Lawyer Jeffrey Johnson

UPDATED: Aug 20, 2020

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Company Details
Address: 175 Berkeley Street
City: Boston
State: MA
ZIP Code: 02116
Phone Number: (617) 357-9500
AM Best Rating: A
URL where was collected the AM Best Rating: http://www3.ambest.com/
Lines of Insurance: auto, life, home
States Licensed To Sell Insurance In: AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
Type of Insurance Company: Mutual
Parent Company: Liberty Mutual Holding COmpany
Top executive Contact: David H. Long
Title of Top executive: CEO
Ticker Symbol: LMAC
Assets & Premiums: $38.5 billion in revenues and $121.2 billion in assets. Based on its 2013 revenue, it is 76th on the Fortune 500 list.
Insurance subsidiaries:
  1. Helmsman Management Services
  2. Liberty International Underwriters
  3. Liberty Mutual Surety
  4. Liberty Mutual Reinsurance
  5. Liberty Mutual Agency Corporation
  6. Liberty Life

Company Overview:


Company History: Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. Its forerunner, the Massachusetts Employees’ Insurance Association (MEIA), was founded in 1912. MEIA officially changed its name to the Liberty Mutual Insurance Company in 1917. LMG is among the top ten writers of “commercial lines” and “personal lines” insurance. LMG sells in every state of the union although not all of its lines may be available in each state. The company began almost a hundred years ago as a workers compensation company and has grown internally and by acquisition. In 2013, the company became the fifth largest P&C company world-wide and the third largest in the US. It has over 50,000 employees.
Principle Sales Methods: Independent and career agents, and independent brokers.

Life Annuity Business: Liberty Mutual through Liberty Life offers term and permanent life insurance as well as annuities. They also have a useful Life/Annuity Insurance Product Comparison on their website.
Auto Business: Liberty Mutual offers private and commercial car insurance. The net written premiums LMG wrote in 2013 was 36% of its entire business lines of insurance.
Homeowners Business: Liberty Mutual offers a wide range of products, including homeowners, renters, condominium, landlord and flood policies.

Special Business: The company also sells watercraft, motorcycle, recreational vehicle and umbrella policies.

Reviews
for Liberty Mutual Insurance

3.96 (3,585 reviews)
5
November 9, 2021

LaLaDoom

Helpful and Awesome

Liberty Mutual has been amazing to work with. I got into an accident earlier this year and they were quick and honest with their help.
5
May 24, 2021

Ahendricks1018_

[NAME REDACTED] is awesome!

[NAME REDACTED] is amazing, I was previously with progressive and he found a way to get me more coverage and have it be less than my single policy! Marvelous customer service, you can tell he genuinely cares about his clients. Very knowledgeable about coverages. All around a great work. Definitely beyond satisfied with my experience!
5
April 16, 2021

Jon_Wentworth

Best Choice for a carrier

Wonderful experience. They make insurance simple and understandable. It is a plus that I can carry all my policies under one roof, even my Life Insurance.
1
April 16, 2021

SahiLuke

Highway Robbery!

Very sneaky company policy. My policy was approximately 90 dollars and then they charged 285 Plus. When I called to cancel, they wanted an additional 90 dollars! Who are the robbers? They go into your bank account and take money without even as much as a phone call! Totally disappointed with them. Would give it zero stars if I could!
5
January 29, 2021

Safety

Top notch service

[REDACTED NAME] was very helpful. He was able to assist me in further discounts on my insurance. With the program he get me into, I'll be able to save an additional 10%.
5
January 17, 2021

Bb84636185_

Liberty Mutual

At Liberty Mutual, the health and well-being of our employees, customers, partners and the communities where we live and work are our primary concern during the global coronavirus (COVID-19) pandemic.
2
January 13, 2021

Davey_B

OVERpay for what you need

Liberty Mutual tried to charge me $2,300+ to insure my two autos. Last year they charged me around $1,500. The autos are both a year older now. The Hartford insured both autos for $900 for a year, the same term as Liberty Biberty. They should change the commercials to, "OVERpay for what you need."
5
January 13, 2021

SwagBucksBrit

I would highly recommend Liberty Mutual

Liberty Mutual is a transparent, flexible, and innovative insurance company. I have had an auto policy with them for well over 10 years. During that time, I can not think of any negative experiences. They have always treated me with professional courtesy and respect as a customer. Liberty Mutual has also been flexible with payments in times of need (pandemic). I plan on continuing my service with them for years to come. I love the fact that they ...
Liberty Mutual is a transparent, flexible, and innovative insurance company. I have had an auto policy with them for well over 10 years. During that time, I can not think of any negative experiences. They have always treated me with professional courtesy and respect as a customer. Liberty Mutual has also been flexible with payments in times of need (pandemic). I plan on continuing my service with them for years to come. I love the fact that they are affordable, competent, and they care about their customers.
2
January 12, 2021

RA2224

Better choices out there

I have been with Liberty Mutual for my home and auto insurance for many years and have had no issues with them as an insurance provider. That being said I recently just switched to another company out of necessity as the new company was much cheaper for my new car. I then learned that Liberty Mutual charges you a penalty for leaving a policy “early” and on top of that they leave you know way to pay that penalty online once the account is clos...
I have been with Liberty Mutual for my home and auto insurance for many years and have had no issues with them as an insurance provider. That being said I recently just switched to another company out of necessity as the new company was much cheaper for my new car. I then learned that Liberty Mutual charges you a penalty for leaving a policy “early” and on top of that they leave you know way to pay that penalty online once the account is closed. I was paid ahead and they claim I owe them money due to the penalty. With so many insurance companies out there is no need to deal with this. Please be aware of this upfront when researching companies.
5
January 10, 2021

Daniel_T__Adam

INCREDIBLE insurance

Liberty Mutual was great and still is great. They had great affordable policies and great customer service.
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