Liberty Mutual Insurance Review & Ratings (2024)

While not the biggest name in insurance, Liberty Mutual has been a trusted source for policies for over a hundred years. The company started by selling workers’ compensation coverage and has since expanded its catalog to include a variety of policies, including auto, life, and home insurance.

Although it offers a variety of options, Liberty Mutual insurance rates aren’t usually your cheapest option and can sometimes be expensive. For example, Liberty Mutual auto insurance rates for teens and inexperienced drivers can be much higher than other companies. However, Liberty Mutual still appeals to customers despite having average rates.

From offering some of the best car and home insurance discounts to having unique add-ons available for most policies, Liberty Mutual reviews rarely mention that rates aren’t the cheapest. Read on to learn more about Liberty Mutual insurance options, then compare quotes with other companies to find the right provider.

Liberty Mutual Auto Insurance

Like most large insurance companies, Liberty Mutual offers coverage options for drivers looking for minimum insurance and full coverage policies.

Liberty Mutual offers the following basic types of auto insurance:

• Liability: Liability insurance pays for damage and injuries you cause in an at-fault accident. It never covers damage to your vehicle.
• Collision: Collision insurance pays for repairs to your vehicle after an accident, no matter who was at fault.
• Comprehensive: There’s a lot more than collisions that can damage your vehicle. Comprehensive auto insurance covers damage from road debris, weather, falling objects, fire, floods, vandalism, theft, and animals.
• Medical Payments: Medical payments (MedPay) is one type of insurance that pays your and your passenger’s medical bills after a collision. MedPay is available in 30 states.
• Personal injury protection: Personal injury protection (PIP) coverage is the other medical insurance available in 20 states and Washington, D.C.
• Uninsured/underinsured motorist: Most states require drivers to carry a minimum amount of insurance, but not everyone follows the law. If a driver hits you without adequate coverage, uninsured motorist insurance will pay for your car repairs and medical bills.

These are the basic types of auto insurance Liberty Mutual offers. However, that’s not all you can buy from Liberty Mutual – read below to see how you can customize your policy.

Liberty Mutual Auto Insurance Add-ons

Add-ons are a great option to customize your car insurance policy. Liberty Mutual customers have access to the following add-ons:

• Gap: If you have a loan or lease on your car and total it, gap insurance pays the difference between what your vehicle is worth and how much you still owe.
• New car replacement: This add-on guarantees that Liberty Mutual will replace your totaled car with the same model.
• Better car replacement: Available to cars a year old or younger, Liberty Mutual will replace your car with one a model year newer if you total your vehicle.
• Roadside assistance: Liberty Mutual is one of the best car insurance companies for towing and roadside assistance and is on-call 24 hours a day to assist with towing, flat tires, empty gas tanks, and other roadside emergencies.
• Rental car reimbursement: Liberty Mutual car insurance cover rental reimbursement if your car car is being repaired after an accident.
• Original parts replacement: This add-on guarantees that repairs to your vehicle will be made with original parts instead of aftermarket parts.
• Lifetime replacement guarantee: As long as you use a mechanic in Liberty Mutual’s network, any repairs made to your car will be guaranteed for life.
• Accident forgiveness: If you go five years without getting into an accident or committing a traffic violation, you can purchase accident forgiveness. With it, Liberty Mutual won’t increase your rates after your first accident.

Adding more coverage to your policy is never ill-advised, but you should only purchase what you need. Buying add-ons will increase your monthly rates and quickly make your premium too high.

Liberty Mutual Auto Insurance Rates

Liberty Mutual auto insurance rates tend to match the national average, being neither incredibly cheap nor outrageously expensive. Your most affordable option for insurance will always be a minimum insurance policy. Check below to see average minimum insurance rates from Liberty Mutual.

Although it’s your cheapest option, minimum insurance isn’t always your best bet. You’ll need full coverage if you want your insurance to protect your car. Check below to see Liberty Mutual’s average full coverage rates.

Although Liberty Mutual auto insurance quotes tend to be in the middle, it might be worth spending a little extra. For example, finding new car replacement or original part replacement add-ons can be difficult, and Liberty Mutual might be the best option.

Liberty Mutual Auto Insurance Discounts

It’s rates might not be the cheapest, but Liberty Mutual auto insurance discounts can help you save. Take advantage of the following discounts:

• Have multiple vehicles on your policy
• Bundle other Liberty Mutual policies
• Sign up for paperless documents
• Be a homeowner
• Enroll in RightTrack, the usage-based insurance program
• Maintain a GPA of 3.0 or better
• Leave your vehicle at home when you move away for school
• Sign up for automatic payments from a bank account
• Be an active-duty, retired, or reserve military member
• Pay your six-month premium at once
• Remain accident and ticket-free
• Purchase a new policy before your previous policy expires

Some discounts will be applied to your policy when you sign up, while others take confirmation. A Liberty Mutual auto insurance customer service representative can make sure you get every discount you’re eligible for.

Liberty Mutual Home Insurance

Like its auto insurance policies, a Liberty Mutual home insurance policy offers the same basic protection as most other major companies. This includes:

• Dwelling and other structures: This portion of your policy covers the physical structure of your home, as well as unattached structures like garages, fences, and pools.
• Personal property: There’s a lot more than the walls of your house that make a home. Personal property coverage replaces furniture, clothing, appliances, and other belongings.
• Medical coverage and liability protection: You may be liable if a guest injures themselves on your property. Home insurance liability coverage and medical coverage pays for a guest’s health care expenses and your legal fees if they sue.
• Additional living expenses: If your home becomes unlivable after a covered incident, additional living expenses will pay for a temporary place for you to stay.

A basic homeowners insurance policy is always a good idea to protect your home, but there are gaps in the coverage. To have more complete protection, you can add coverage to your homeowners insurance policy to get the most out of your Liberty Mutual home insurance.

Liberty Mutual Home Insurance Add-ons

Depending on your needs, Liberty Mutual offers a variety of add-ons to customize your policy and better protect your home. These include:

• Earthquake: Although not included in a standard policy, Liberty Mutual covers damage caused by earthquakes if you purchase this add-on. It’s especially recommended for people who live near fault lines.
• Floods: As flood risks increase throughout the U.S., having flood insurance is more important than ever.
• Personal property: While your policy automatically covers a limited amount of personal property, you can purchase higher limits to protect valuable belongings or collections.
• Hurricanes: If you live on a coast, having hurricane coverage in your policy can save you from losing your home in a storm. Some states require a separate deductible for hurricane damage.
• Inflation protection: Liberty Mutual will automatically adjust your coverage limits every time your policy renews to account for inflation.
• Replacement cost for belongings: Rather than paying for the current estimated value of your belongings, Liberty Mutual will pay both the actual cash value and the full market price for your personal property.
• Blanket jewelry: This add-on covers lost, damaged, or stolen jewelry without needing an up-front appraisal. You’ll also skip paying a deductible for a jewelry claim.
• Water backup and sump pump overflow: If a sewer or drain backs up and floods your home, this add-on covers the damage.
• Identity fraud: Liberty Mutual covers expenses you might incur when you’re the victim of identity theft and fraud.
• Umbrella: Umbrella coverage extends the limits of the liability portion of your policy. Coverage starts at $1 million, with higher limits available.

Like auto insurance, you should only purchase the coverage you need to help keep your home insurance low. For example, residents of Arizona likely won’t need hurricane coverage, while people without expensive jewelry can skip blanket jewelry insurance.

Liberty Mutual Home Insurance Discounts

Liberty Mutual home insurance rates vary significantly between states, but one thing is consistent: there are plenty of ways to save. Depending on where you live, you might be eligible for the following discounts:

• Bundle other Liberty Mutual policies
• Live in a new home
• Go three or more years without making a claim
• Switch to Liberty Mutual after being claims-free for at least five years with another insurer
• Request a quote from Liberty Mutual before your current policy expires with another company
• Renovate your home
• Replace your roof
• Pay your monthly premiums automatically from a bank account
• Insure your home at 100% of its replacement cost instead of at the market value/selling price
• Enroll in paperless documents

Some home insurance discounts will automatically apply to your policy when you sign up. For example, you’ll likely get a new home, a newly renovated home, and a roof replacement discount simultaneously if you’re signing up for a policy for a brand-new home.

Liberty Mutual Life Insurance

Although Liberty Mutual company reviews praise the auto and home insurance selection, it doesn’t offer the same variety for its life insurance. Additionally, Liberty Mutual no longer writes its own policies. Instead, Liberty Mutual has partnered with Protective Life to offer its customers life insurance.

If you’re interested in Liberty Mutual life insurance, you can choose either a Protective term or whole life policy.

Term life is the most popular type of life insurance, primarily because it offers a good amount of coverage at affordable rates. Term policies last a limited number of years and are ideal for people with outstanding debt, a mortgage, or parents with young children.

There are a few Liberty Mutual term life insurance policies to choose from, including:

• Protective Classic Choice: Available in terms of 10, 15, 20, 25, 30, 35, or 40 years, you can purchase up to $10 million worth of coverage.
• Protective Series Passport Simplified Issue: Coverage is limited to $250,000, but you get to skip the medical exam. Liberty Mutual offers terms of 10, 15, 20, or 30 years for this policy.

The other type of life insurance Liberty Mutual offers is whole life. Whole life policies are permanent plans. Although they cost more than term life insurance, they come with the benefit of accumulated cash value and the convenience of not needing to renew your policy. Liberty Mutual offers two whole life policies:

• Protective Non-Participating Whole Life: Purchase up to $5 million in coverage and get guaranteed benefits and a level death payout.
• Protective Series Whole Life Simplified Issue: If you want to skip a medical exam, you can purchase up to $250,000 in coverage.

Protective Life offers other types of life insurance, but you’ll need to visit the Protective site or speak with a Protective insurance representative.

Liberty Mutual Life Insurance Add-ons

Through Protective Life, Liberty Mutual offers three add-ons for its life insurance plans. These include:

• Children’s term: Available for minors, you can add term life for your child to your policy. When your child turns 18, they’ll have the option of converting to an individual policy.
• Accidental death: If you die in a covered accident, your life insurance beneficiary will receive an additional payout.
• Guaranteed insurability: This add-on allows you to increase the coverage in your policy without going through another health exam.

Although it’s not the most extensive list of life insurance policy riders, Liberty Mutual offers a few good options for customization. Make sure to speak with a representative if you’re interested, as availability often depends on state.

Liberty Mutual Life Insurance Rates

Liberty Mutual life insurance rates are fairly average, with its Classic Choice term plan the least expensive option. Check below to check Classic Choice rates for a 20-year term by age.

Keep in mind that the more coverage you purchase, the more your monthly rate will be. You won’t find any discount options for Liberty Mutual life insurance.

Most life insurance companies offer few or no discounts for life insurance, instead basing rates entirely on the person being insured. For example, a young, non-smoker with no serious medical issues will pay less for insurance than an older adult with medical concerns.

Other Types of Insurance by Liberty Mutual

Aside from its most popular policies, Liberty Mutual also offers a long list of insurance options to cover nearly everything important in your life. Policies include:

• Motorcycle, ATV, and off-road vehicles coverage
• RVs insurance
• Boats and watercraft coverage
• Antique or classic cars insurance
• Auto umbrella policies
• Condo and mobile home insurance
• Renters insurance
• Landlord insurance for your rental property
• Small, midsize, and large business insurance
• Pet insurance

Policy availability depends on the state you live or operate your business in, so make sure to check with a representative.

Liberty Mutual Ratings and Reviews

It might not be the biggest name in insurance, but Liberty Mutual insurance reviews tend to paint the company positively.

To get a better idea of Liberty Mutual as an insurance provider, a good place to start are third-party rating companies. For example, A.M. Best gathers information about the financial strength of insurance companies. The higher the score, the more financially stable a company is.

Liberty Mutual has an A rating from A.M. Best, meaning you can trust that the company will be able to pay any claims you need to make in the future.

The National Association of Insurance Commissioners (NAIC) rates companies based on their size compared to the number of complaints it receives. A rating of 1.0 is the national average, with higher numbers indicating more complaints.

Unfortunately, Liberty Mutual currently has an NAIC rating of 2.66, meaning it receives more than double the number of complaints as similarly-sized companies.

As for actual customer reviews, policyholders complain about the customer service and the speed of the claims process. On the other hand, Liberty Mutual earns praise for its mobile app and how easy it is to find help using the Liberty Mutual insurance phone number. Many customers also praise Liberty Mutual for being one of the best auto insurance companies that sells online policies.

Find Liberty Mutual Insurance Quotes Today

No matter what you want to protect, Liberty Mutual probably has a policy to cover it. Although rates aren’t the cheapest, Liberty Mutual’s selection of policies, unique add-ons, and ample discounts make it an appealing choice.

However, you should never buy a policy from the first company you look at. Compare Liberty Mutual company reviews with other insurance providers to ensure it’s the right fit for you.