How to File Life Insurance Claims

UPDATED: Jul 13, 2023Fact Checked

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Jeffrey Johnson

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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UPDATED: Jul 13, 2023

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UPDATED: Jul 13, 2023Fact Checked

Filing a life insurance claim is made easier if you know what to expect from the process. You don’t need to be an expert to know how to file a life insurance claim, but should have a basic knowledge about what to expect and what documents to provide. Follow the simple tips in this article before you file your life insurance claim.

TIP: It is important to follow the proper procedure when filing life insurance claims. Make sure your insurance company works with you, and ask an experienced agent any additional questions you may have.

How to File a Life Insurance Claim

To file a claim on a life insurance policy, you should contact the number listed on the policy for claims or the local agent representing the company. If you visit the agent’s office, take the policy and any attached or related documents and the death certificate, and be prepared to provide the following information:

  • Life insurance policy number
  • Name of the deceased
  • Birth date of the deceased
  • Death date of the deceased
  • Your name, address and birth date (to identify you as the beneficiary)
  • Where the check for the death benefit should be mailed.
  • Funeral home of the deceased
  • A fax number or a mailing address to send the state certified copy of the death certificate.

TIP: Make note of the name of the company representative with whom you filed your life claim, the claim reference number they give you and the date and time you talked with any company representative. You will need this information at a later time in the event you have to follow up on your life insurance benefits claim. Also, make sure you always keep an original copy of the death certificate and the policy for yourself.

Tips To Follow When You Claim Life Insurance

You do not want your life insurance claim to be denied because you failed to follow some step or because the necessary information did not make it to the company. When you claim life insurance, take your time and follow some simple tips to make sure the process is correct:

  • Get the death certificate to the insurance company: The most important document that the insurance company will need is the death certificate, so don’t take chances with its delivery. When you send the insurance company the death certificate, make sure the envelope is tracked and sent with the highest priority and care. This may cost you more but in the long run, you will be able to prove receipt of your death certificate.
  • Take action immediately: The sooner you file the life insurance claim, the better. As soon as you are able, you should file the life insurance claim.
  • Get the company the information it needs: Be sure to clarify exactly what information or documentation you need to provide. Some companies require a copy of your driver’s license or marriage certificate. Some require social security cards or other forms of ID. Always make sure you know what information is required before you file a life insurance claim
  • Prepare the needed documents before hand: After the policy is purchased, clip to the policy any information that could be needed for the life insurance claim (social security numbers, addresses, phone number) to make the information gather process easier.

The life insurance claim process is streamlined, and if you are prepared with the proper documentation you can collect your benefit without difficulty or delay.

How Long Does the Life Insurance Claim Process Take?

As long as all documents are received in a timely manner and there is no questions about the validity of the policy or the coverage, then the life insurance claim process should only take a couple of weeks. If your life insurance claim takes longer, you should call the life insurance company for an update and ask if they are missing any information or have questions about the claim.

TIP: Do not wait for your life insurance claim to process! If you have not heard back from the company after a couple of weeks, then take action to figure out what has happened to your claim.

A successful life insurance claim will pay out the benefits according to the wishes of the policy holder. If you would like to make sure your loved ones are protected according to your wishes, click here for a free quote on a life insurance policy today.

Read more articles about life insurance claims, lawsuits, and attorneys by clicking here.

Case Studies: Filing Life Insurance Claims

Case Study 1: Sarah’s Smooth Claim Process

Sarah recently lost her spouse and needed to file a life insurance claim to receive the benefits. She contacted the insurance company through the provided claims number and spoke with a representative named Mark.

Sarah gathered all the necessary documents, including the policy, related documents, and the death certificate.

Mark assisted her throughout the process and provided her with a claim reference number. Sarah made sure to keep a copy of the death certificate and policy for herself.

Following the proper procedure and providing all the required information, Sarah’s claim was processed smoothly. She received her life insurance benefits within a couple of weeks.

Case Study 2: John’s Timely Follow-Up

John filed a life insurance claim but hadn’t received any updates after a few weeks. Concerned about the delay, he took proactive steps to inquire about his claim.

John contacted the life insurance company and spoke with a customer service representative named Lisa. She informed him that they had some missing information and needed additional documentation.

Lisa guided John on what was required and provided him with a clear understanding of the next steps.

By taking prompt action and following up with the insurance company, John ensured his claim was processed without further delay. He received his life insurance benefits once he provided the missing information.

Case Study 3: Maria’s Denied Claim Resolved

Maria faced a challenging situation when her life insurance claim was initially denied. She had followed the required steps and submitted all the necessary documents, but her claim was rejected due to a discrepancy in the policy details.

Determined to resolve the issue, Maria decided to seek assistance. She contacted the insurance company’s claims department and explained the situation.

The representative, Robert, reviewed Maria’s case and identified the error. Together, they worked to rectify the discrepancy by providing the correct information.

After clarifying the policy details, Maria’s claim was reconsidered and eventually approved. She received the life insurance benefits as per the policy.

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Jeffrey Johnson

Insurance Lawyer

Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

Insurance Lawyer

Editorial Guidelines: We are a free online resource for anyone interested in learning more about legal topics and insurance. Our goal is to be an objective, third-party resource for everything legal and insurance related. We update our site regularly, and all content is reviewed by experts.

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