Grange

UPDATED: Aug 20, 2020Fact Checked

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Written by Jeffrey Johnson
Insurance Lawyer Jeffrey Johnson

UPDATED: Aug 20, 2020

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Company Details
Address: 671 S. High Street
City: Columbus
State: OH
ZIP Code: 43206-1066
Phone Number: 614-445-3450
AM Best Rating: A
URL where was collected the AM Best Rating: http://www3.ambest.com/ratings/default.asp
Lines of Insurance: auto, care, life, home
States Licensed To Sell Insurance In: GA, IL, IN, KY, MI, OH, PA, SC, TN, VA
Type of Insurance Company: Mutual
Top executive Contact: Thomas H. Welch
Title of Top executive: President/Chief Executive Officer
Assets & Premiums: 2013 Assets: $2.2 Billion2013 Revenues: $1.3 Billion
Insurance subsidiaries:
  1. Integrity Mutual Insurance
  2. Grange Mutual Casualty Co.
  3. Grange Property & Casualty Insurance Co.
  4. Trustgard Insurance Co.
  5. Grange Indemnity Insurance Co.
  6. Grange Life Insurance Co.

Company Overview:


Company History: Grange was founded in 1935 by John C. Haaf. Today, Grange makes over $1.3 billion in annual revenues.More than 30% of Grange’s customers have renewed their policies 15 or more times. The average employee spends 10 years working for the company and Grange provides financial support to 501(c)(3) organizations in health and human services, education, civic and safety organization support, and arts and community enrichment programs.
Principle Sales Methods: Independent agents.

Life Annuity Business: Grange sells Whole, Term, Universal,and Annuity policies.
Auto Business: Grange sells Auto, Boat, Motorcycle and RV coverage and offers a variety of discounts for all sections.
Homeowners Business: Grange sells Homeowners, Condo, Renters and Personal Liability Umbrella polices and offers a variety of discounts for all sections.

Special Business: Grange offers a variety of commercial, business, and farm-owners policies.

Reviews
for Grange Insurance

4.14 (212 reviews)
1
December 16, 2022

HondaRepair

You have to sue them to cover an auto insurance claim fairly

Writing on behalf of my client. Auto insurance claim, my client is insured with Grange. Their vehicle was taken to a facility certified by the manufacturer of my clients car. Grange attempted to pay HALF of the bill, $12,000 or a $24,000 bill. In the state of Virginia, you can assert your "right to appraisal" as written in all insurance policies in the commonwealth, only Grange and it's supervisors of the claims department overseeing the clai...
Writing on behalf of my client. Auto insurance claim, my client is insured with Grange. Their vehicle was taken to a facility certified by the manufacturer of my clients car. Grange attempted to pay HALF of the bill, $12,000 or a $24,000 bill. In the state of Virginia, you can assert your "right to appraisal" as written in all insurance policies in the commonwealth, only Grange and it's supervisors of the claims department overseeing the claim are DENYING my client their rights under their legal contract (the insurance policy). Absolutely morally bankrupt company if you have to USE them for auto insurance. I've never dealt with a more shady, uneducated claims department in my career than Grange's employees.
5
May 29, 2021

Janna

Grange review

[REDACTED NAME] is awesome. Very quick to respond to a claim submitted online, very knowledgeable and informative, very quick to respond to the repair estimate. He made a stressful situation MUCH less stressful by his actions and demeanor. My experience with [REDACTD NAME] and Grange Auto Insurance was the opposite of the stereotypical experience with an insurance company. Kudos to Grange Auto Insurance for retaining a talented agent. Re: other r...
[REDACTED NAME] is awesome. Very quick to respond to a claim submitted online, very knowledgeable and informative, very quick to respond to the repair estimate. He made a stressful situation MUCH less stressful by his actions and demeanor. My experience with [REDACTD NAME] and Grange Auto Insurance was the opposite of the stereotypical experience with an insurance company. Kudos to Grange Auto Insurance for retaining a talented agent. Re: other reviews indicating Grange dropped them or increased their deductible after filing a claim....will have to wait and see.
5
January 7, 2021

Leo13

No stress claim process

Great price and great value. They handled my Auto claim seamlessly. It was a stress free experience. Highly recommend!
5
December 10, 2020

19751961Bj_

Awesome and Amazing

Blown away by how empathetic and responsive Grange was in processing my claim. Getting involved in a collision is nobody's idea of fun, but [REDACTED NAME] really made the process easy and hassle free. He set up a channel to enable texting, booked my rental, booked the towing company and was always available to answer any questions that I had.
5
October 8, 2020

Misstruely2

Grange Insurance

Having Grange as my insurance carrier has been a great experience. Their customer service is excellent! Any time I have a question regarding my auto or home policy they are more than happy to help and always keep me informed.
5
August 27, 2020

Phyllis C Robinson

Grange review

Jessica, my adjuster, was polite and friendly when speaking with me. She asked me questions about the hit-run and provided explanation on my policy waiver deduction. I liked speaking with her because she did not rush me for responses, plus she asked if I had questions for her.
5
June 4, 2020

Val Owens

Grange review

Really impressed with quick response to a claim. Great communication from adjuster. Friendly service. The whole process was quick, simple and easy!
5
March 24, 2020

Joshua G. Kueterman

Grange review

Good experience working with all who was involved from williamson to grange insurance! Matthew Summey was a great help to destress the whole experience! Thank you so much!
4
February 24, 2020

Sarah8308

So far so good

Website is easy to navigate and they have timely response to communication. When I had a claim there were a lot of hoops to jump through to get repairs covered. I guess no more than other carriers I have had in the past.
3
February 6, 2020

JANICE L MCNICHOL

Grange review

I had a great experience with the 1st agent that contacted me, her name was Jessica Turner. She was prompt in returning calls and e-mails. The great service broke down after my vehicle was totaled. I was transferred to a Jeanette who boasted 21 years of experience, but not much in the way of communication and customer service. I sent proof of tax paid for my replacement vehicle and followed up with calls and emails to Jeanette to be sure it was r...
I had a great experience with the 1st agent that contacted me, her name was Jessica Turner. She was prompt in returning calls and e-mails. The great service broke down after my vehicle was totaled. I was transferred to a Jeanette who boasted 21 years of experience, but not much in the way of communication and customer service. I sent proof of tax paid for my replacement vehicle and followed up with calls and emails to Jeanette to be sure it was received. After not hearing I went back to Jessica who promptly took got back to me with an answer. Then the tax reimbursement check amount was incorrect. I tried Jeanette again, but never heard boo, so I went back to Jessica whom apologized for the error and said the rest of the tax reimbursement would come in 3-5 days. Jessica Turner is an asset to Grange and gives clients the reassurance in their insurance company. I have never made a claim before. I am on the fence of keeping Grange for my car insurance. I guess I would need to be assured that Jessica would handle my claim.
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